FAQs

Click on a topic for more information
Open all
Click on a topic for more information
Open all
Set Times & Site Map

Plan your day on the vine with our set times and site map:

SET TIMES
SITE MAP

When can I purchase tickets to Grapevine Gathering?

Tickets are on sale now! Secure yours here

What is a Memento Ticket?

The Grapevine Gathering Memento Ticket is a one-of-a-kind physical 3D souvenir ticket that will not only be your entry into the festival, but also a lifelong reminder of our winetastic adventures! Select the Memento ticket type at purchase and you can expect to receive yours via post a month before the event - please ensure you input your current postal address in your Megatix account!

How many tickets can I purchase at one time?

You can get up to 10 tickets for you and your pinot pals!

Do I need to have my name on my ticket?

Yep - you’re wine in a million so the details on your ticket are going to need to match your ID!

If you need to process a name change please follow the steps below:

How can I process a name change for my ticket?

Below are the instructions for you to process a name change…

Go to: https://tixel.com/sell

>> Click List a ticket

  1. Choose PDF tickets
  2. Upload your tickets
  3. Adjust the price slider to $1
  4. Before the final confirmation (in step 4), select the 'private listing' option
  5. Please note that a $10 ticket transfer administration fee has been set for this event. We will automatically add this to your selling price of $1.
  6. Send your unique link to the private listing to your friend (the new attendee)
  7. Get your friend to purchase the ticket and fill in their details
  8. Ticket will be reissued in your friend's name

If you are having trouble with the Tixel platform, please reach out to their team and they can assist you >>> https://tixel.com/contact-form

If you are unable to get your name changed prior to the event, the box office can help you out on event day!

Do you accept companion cards?

Yep and you won’t need to contact us ahead of time to arrange a ticket. Just head to the box office on arrival where our team will sight your ticket and companion card. You will then both be wristbanded and ready to enter Grapevine!

Do you offer complimentary birthday tickets?

Unfortunately we do not offer complimentary birthday tickets but we do hope you have a grape birthday!

I can no longer attend, can I get a refund?

Unfortunately Grapevine has a strict no refund policy! Head to Tixel, our authorised resale platform and get started on listing your ticket.

Is entry included in my VIP ticket?

Yep! All VIP passes include event entry.

Is Grapevine Gathering all ages?

Grapevine Gathering is strictly an 18+ event! A valid form of identification will need to be presented on arrival - this could be your licence or passport!

What time is Grapevine Gathering?

Grapevine Gathering will run from 11:30am - 9:30pm!

Can I bring my own water bottle?

Absolutely! We will have water stations located around each venue so we strongly encourage you to bring your own reusable water bottle to keep hydrated all day long. Please note, glass water bottles are not permitted!

Will there be food available?

Absolutely! We encourage you to wine and dine throughout the day. There will be a range of delicious food options available to cater for all dietary needs.

Will bars and vendors be taking cash or card?

This will be dependent on the vendor - we suggest bringing both cash and card!

What drinks will be available?

While wine is going to be the star of the show, there will also be a variety of general alcoholic and non-alcoholic options!

Can I bring in my own alcohol with me?

Grapevine Gathering is not a BYO event, any alcohol will be confiscated upon arrival.

I need to bring my medication with me, how can I do this?

To gain entry to the event with special medical requirements, you must ensure the following:

- Ensure the medicine is in its original container, with the pharmacy label and issued in the name of the ticket holder

- Ensure the quantity carried is the minimal amount required for the duration of the event.

Note: Patrons without approved medicine in its original container with the pharmacy label will be unable to enter the event with the medicinal items.

Will there be a Police presence?

There will be a Police presence at Grapevine Gathering and within surrounding areas, don’t say we didn’t wine you!

Are there passouts?

Unfortunately, there are no passouts. Once you exit Grapevine you won’t be able to re-enter so make sure to round up the whole crew before heading home!

Will the event go ahead in bad weather?

Grapevine Gathering will go ahead rain, hail or shine!

If there are extreme weather conditions we may be forced to postpone, if this is the case then all ticket holders will be contacted ahead of time.

How can I join the Grapevine team?

Staff applications for Grapevine Gathering are now open! There are a range of roles available. Learn more and apply via Rosterfy here.

Can I volunteer at Grapevine Gathering?

Unfortunately we will not be taking on volunteers for this year's Grapevine tour.

I have more questions!

We’re happy to help! Feel free to get in touch at cheers@grapevinegathering.com.au

Click on a topic for more information
Open all